Shipping policy
Shipping Policy
Last updated: May 6, 2026
1. Shipping Locations
We ship orders from multiple warehouses, including facilities in New Jersey, California (USA)
, and Germany. Your order will be dispatched from the warehouse with available inventory for your selected items. Products stored at different warehouses may ship separately, with individual tracking numbers provided for each package.
2. Order Processing Time
Orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. Custom or personalized orders may require an additional 2–3 business days for processing.
3. Shipping Rates (Based on Order Weight)
Shipping fees vary by the total weight of your order, ranging from $1.00 to $10.00 USD for standard delivery within the contiguous United States. Below is a general guide:
• 0–1.0 kg: $3.99–$5.99
• 1.0–2.0 kg: $5.99–$7.99
• 2.0 kg and above: Up to $7.99 (maximum standard shipping fee)
Final shipping costs will be displayed clearly at checkout before you complete your purchase.
4. Free Shipping Offer
Enjoy free standard shipping within the contiguous United States on all orders totaling $50.00 USD or more. This offer applies to standard delivery only and does not include expedited shipping or surcharges for remote locations.
5. Delivery Timeframes
• United States (Contiguous): Standard shipping takes 5–7 business days after dispatch. Expedited shipping (2–3 business days) is available for an additional fee.
• Germany: Standard shipping takes 3–5 business days. Orders shipped from our German warehouse are subject to local delivery times and rates.
• Other EU Countries: Standard shipping takes 5–10 business days, depending on the destination.
6. Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can monitor delivery status directly via the carrier’s website.
7. Surcharges & Special Cases
• Remote Locations: Additional surcharges apply to orders shipping to Alaska, Hawaii, and US territories. These fees will be shown at checkout.
• Undeliverable Packages: If a package is returned due to an incorrect or incomplete address provided by you, you will be responsible for any re-shipping fees.
8. Contact Us
If you have questions about shipping rates, delivery times, or warehouse locations, please contact our customer service team at [your customer service email].