Refund policy

Return & Refund Policy

1. Return Time Frame

We accept returns within 7 calendar days from the date you receive your order.
All return requests must be submitted within this period.

2. Eligibility for Returns

• Items must be unused, unopened, undamaged, and in their original packaging.

• All original tags, boxes, and accessories must be included.

• Clearance items are final sale and cannot be returned or exchanged.

• Customized / personalized toys are non-returnable.

3. Return Shipping Fee

• If the return is due to the customer's personal reason (no longer needed, wrong size, change of mind), the return shipping cost is borne by the customer.

• If the item arrives damaged, defective, wrong item,  or missing parts, we will cover the return shipping cost or arrange a free replacement.

4. Refund Process

1. Please contact our customer service to submit a return request, including your order number and reason for return.

2. We will reply and provide return instructions within 1-2 business days.

3. After we receive and inspect the returned item, your refund will be processed to your original payment method.

4. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank's processing time.

5. Damaged & Defective Items

Please take photos/videos of damaged packaging or defective products within 48 hours after delivery and contact us. We offer free replacement or a full refund without returning the item at our discretion.

6. Non-Returnable Conditions

• Items that are worn, used, assembled, or damaged by customers.

• Missing original packaging, tags, or accessories.

• Return requests exceeding the 7-day period.